Customer Support Services (CSS)

Dedicated, trained technical manpower, efficient spares provisioning; distributed & sophisticated service infrastructure and responsive higher management are the strengths of DB Customer Support team. DB has acknowledged these attributes right from its inception and set up its service support facilities.

At DB, our motto is ultimate customer satisfaction, through:
  • High uptime guarantee
  • Team around 230 Customer Support Engineers
  • 55 service outlets
  • Spares stocked at strategic locations
  • 24 x 365 alert support
  • Stringent norms for call analysis, call escalation
  • Low MTTR figure
  • Excellent Documentation
  • Service support to more than 850 locations
  • Regular training, knowledge updates of CSE
  • Excellent Customer satisfaction rating

DB Customer Support Services are available at more than 850 locations, around 230 CSEs, from more than 55 dedicated service centers, operating 24x7.


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sales@dbups.com
Customer Support Services
services@dbups.com
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