 |
 |
|
|
|
Service Level Agreement / Maintenance Contracts DB's position at the forefront of Indian UPS manufacturers is based on the expertise that it has gained over many years. DB has nationwide strong presence of service support with well-trained engineers, supporting systems installed at 850 locations, and growing.
Post Sales service includes comprehensive maintenance contract, per call service & spares support. There are predefined procedures for call analysis, call escalation norms and service quality audits. The quality of services rendered, is irrespective of customer type, time slot, service contract and condition of the equipment Maintenance Contract DB maintains the systems, with fullest care and with its well trained dedicated team, during warranty as well as post warranty period. Service contracts A service contract gives you peace of mind as it take cares of following; • Schedule preventative maintenance visits, according to maintenance plan • Maintain your system at maximum efficiency • Provide full technical support The post warranty Maintenance Contracts are offered in following types – • Comprehensive type • Part Comprehensive type • Call basis The Maintenance Contract offers are forwarded to customers prior to completion of the applicable warranty period. In case of multiple configurations of UPS located at same location, critical spares may also be stocked at the customers’ premises as per contract terms. Further details about services are available with the Service Centers or contact service@dbups.com |
|
||||||||||||||||||||